Facilitating booking process with a simple one-stop toolOur client – a Gold Mine Theme Park, which offers a wide selection of entertainment services both for an individual as well as institutional clients, needed a web solution which would facilitate their booking and invoicing processes.
Our client – a Gold Mine Theme Park, which offers a wide selection of entertainment services both for an individual as well as institutional clients, needed a web solution which would facilitate their booking and invoicing processes.
A booking management solution supporting an unusual client
We were approached by the historic Gold Mine organization with the task to create a web-based solution that would improve their existing paper-based booking system which did not scale well, taking into account increasing popularity of the facility.
Our client wanted to develop a solution which will support the management of a few event types (e.g. mine sightseeing, canoeing or extreme team building) with intervals of varied duration, varying opening hours and a substantial number of participants who require a lot of work in terms of managing and booking.
The users would gain access to booking information, enhanced by reports and validation functionalities. What is more, the program should be equipped with a system allowing online payments and calendar integration.
The product created should meet the demands of particular groups of people involving:
park managers by giving them a tool for easy access to park bookings with a friendly interface
tourists providing access to online calendar and secure payments
tour guides giving information on groups visiting the park
Service Process
They started their work with us delivering business and technology consulting and then moved on to develop the services. They have been focused on both the programming of a fully-customized system but also on fresh and professional design.
Reporting functionalities and booking validations
In the end, we have delivered a software that integrated well with the client process requirements. It did have an intuitive booking interface and validation options while ensuring maximum security and flexibility. As a result, human mistakes were eliminated such as double booking the same hour. Automated segmentation also enabled more tight bookings to take place together with additional requests handling by calculating the timings of particular attractions for a given group based on their start time as well as the group type and size.
- park managers helping them manage events planned, reservations etc
- tourists providing online bookings and payments
- tour guides while **organizing group sightseeings
The solution provides a shared database of booking information and is fitted up with basic reporting functionality and bookings validation. The easy-to-use interface allows both sightseers and park managers to have control over the park availability and booking process.
Main product features include:
- booking calendar
- online bookings
- fully customizable interface
- user management
- online payments
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