The global AI fintech market was estimated at $8.23 billion in 2021. It is expected to increase to $61.30 billion by 2031 at a CAGR of 22.5%.
Artificial Intelligence has been a massive success in the fintech industry because it significantly improves security. One of the fintech sectors where artificial intelligence has had the biggest impact is customer service.
AI in fintech provides customized financial advice to assist consumers in accomplishing their financial goals. Artificial Intelligence in fintech aids in detecting fraud, which is one of the major issues in the financial industry. These are some of the reasons which cause the rapid growth of AI in the fintech industry.
In this article, you will learn:
- AI in the fintech market - How can you enhance your fintech platform with AI?
- Fintech Artificial Intelligence - How can it damage your platform?
- How is AI used in Fintech and Banking?
- What are the benefits of using AI in Fintech?
- How can you empower your Startup with AI for Fintech? - Use Cases
- Is it possible to increase your Fintech company's income through AI?
- Risk Management Analysis Process and AI?
- Does AI bring quality to the Business?
- How is AI transforming the Fintech Industry?
Table of Contents
AI in the Fintech Market - How Can You Enhance Your Fintech Platform With AI?
According to a recent report by PwC, the implementation of AI in the Fintech industry is projected to generate $1 trillion in cost savings and revenue by 2030.
AI in fintech is used for customer service, fraud detection and prevention, risk assessment, investment management, and chatbots/virtual assistants.
Fraud Detection and Prevention - AI systems can help prevent financial losses by analyzing transaction patterns and detecting possible fraudulent conduct.
Customer Support - AI-powered chatbots can interact with consumers in natural language and help improve the customer experience.
Risk Evaluation - AI algorithms can analyze customer data to identify creditworthiness and the amount of risk associated with financial goods and services.
Investment Management - Investment Management AI can analyze market patterns and forecast future performance to help make sound investment decisions.
Compliance with Anti-Money Laundering (AML) - artificial intelligence algorithms can identify abnormal activity patterns in financial transactions, assist financial institutions in meeting AML (Anti-Money Laundering) laws, and prevent financial crime.
Loan Processing - AI in fintech can provide more accurate predictions of a borrower's creditworthiness to help expedite the loan application approval process.
Personalized Financial Planning - artificial intelligence-powered financial planning systems can analyze customer data to deliver personalized financial advice, allowing customers to make better financial decisions.
AI in fintech can help enhance the performance of fintech solutions by providing all these functionalities. There are many examples from financial institutions like banks, insurance companies, investment companies, etc., who have used AI to improve their fintech solutions. Some of the examples are as follows:
- JPMorgan Chase, for example, uses AI to analyze client data and deliver personalized investment recommendations.
- Wells Fargo uses machine learning to identify fraudulent transactions and avoid financial losses.
- Allstate utilizes machine learning to enhance risk assessment and pricing. Lemonade uses AI to provide personalized insurance coverage and process claims.
- Betterment uses AI to give personalized financial advice and portfolio management.
- Wealthfront uses machine learning to optimize investment portfolios and tax strategies.
- Square uses AI to increase transaction processing speed and user experience.
- Two Sigma employs AI to optimize trading tactics and decrease risk.
Fintech Artificial Intelligence - How Can It Damage Your Platform?
AI in fintech plays an important role in transforming the future of the Fintech industry, which is why many banks and other financial institutions employ AI technology without evaluating the dangers or planning to manage such risks.
Here are some of the risks involved in integrating AI into Fintech solutions.
Machine Learning Biases
AI is trained using financial data sets. It works by merging massive data sets with intuitive processing methods. AI can impact these algorithms by observing behavioral patterns within the data collection.
Assume the training data contains incorrect information, cognitive biases, or is not representative of the population as a whole.
In such a scenario, the AI's output will learn and reinforce these biases, making them more apparent in its predictions and conclusions.
Assume you utilize AI tools to assess loan or mortgage applications.
If the training data contains racial biases, the AI may automatically reject applications from persons from a certain demographic, even if they match the loan or mortgage conditions.
If you don't have control over the AI model's training data set, like Bard and GPT4, have people assess the AI's judgments using well-defined criteria.
Lack of Transparency
The majority of AI models are black boxes. One can not predict the basis of their decision-making. In other words, it's difficult to discern how or why the AI model picked one result over another.
When an AI program generates incorrect results, it's extremely hard to troubleshoot or improve it without transparency. Assume two persons with the same profile and credit score apply for a loan, and one of them is rejected by the AI model.
You can't follow the AI's thought process to determine why it reached this conclusion or explain it to the impacted consumer.
This can result in consumer mistrust, governmental monitoring, and difficulty resolving disputes.
Regulatory Challenges
There aren't enough rules regulating how finance sector companies should incorporate and employ AI technology in their operations. Companies risk utilizing AI technology unethically, exposing customers' data to hacks and breaches without sufficient restrictions.
Consider Amazon, which had to restrict workers' use of ChatGPT due to worries that some had entered sensitive corporate information into the LLM (Large Language Models) chatbot that may lead to a cyber-attack.
Data Breaches
Using AI software requires you to share data with vast model databases over which you have little or no control. Before adding any data to the AI program, ask yourself, "Will I want millions of people to have access to this data?" If you say yes, go ahead and do it. Otherwise, keep such knowledge away from the AI tool.
There is a perfect example of ChatGPT, where the vulnerability was found in the Redis open-source library. This allowed users to see the chat history of other active users. The exploit was minor, and OpenAI patched the bug within days of discovery. But even a minor cyber incident can create a lot of damage.
Customer Trust and Acceptance
People are very cautious about their money and will have second thoughts about handing vital financial problems to a system that even professionals do not completely comprehend. There are consumers who feel that AI-driven systems are incapable of working in their best interests.
FinTech companies must provide crucial information about their AI model, including:
Unfortunately, most financial institutions don't have answers to these questions to provide to customers.
How AI Is Used in Fintech and Banking?
No wonder more than a third of all Fintech companies have recently adopted AI and here are the reasons why:
AI Used in Fintech
Virtual bots and advisors are among the most common finance AI application cases. They can respond to various client inquiries at any time of day or night, walk consumers through various financial transactions, and fix small issues. Another use is automated compliance software, or RegTech, which uses natural language processing to assist with regulatory compliance-based paperwork.
AI companies in the financial sector also develop churn prediction tools, which analyze user behavior and use the resulting data to assist businesses in better retaining loyal consumers. They can anticipate a shift in preferences or detect when a consumer becomes dissatisfied with service quality and propose solutions to these problems.
AI Used in Banking
AI has made digital banking significantly safer, owing to extra identifying capabilities such as fingerprint scanners and facial recognition. Artificial intelligence has also made it feasible to forecast client behavior for two major purposes: to provide more personalized experiences and solutions or to detect if a customer is making purchases outside their regular spending patterns, i.e., to predict suspected fraud.
Similarly, banks employ AI to determine whether or not a person is creditworthy. AI collects and analyzes data and enables them to bill their clients accurately depending on people's credit ratings and behavior patterns, such as avoiding overcharging their loyal customers. Anomaly detection, whether for fraud or credit ratings, is the principal use of AI in the banking industry.
AI for Fintech Crypto
Crypto in fintech has been one of the most recent financial industry growth accelerators. The financial sector now sees increased transparency and improved access to financial markets due to blockchain technology and decentralized data storage.
AI and Crypto work together to provide a new degree of data protection and augmentation. They can both be utilized to make multi-party transactions safer while also increasing their speed. Take, for example, loans. The applicant's data will be safer if it is kept on the while AI handles the approval process. Overall, it will result in a better client experience.
What are the Benefits of Using AI in Fintech?
According to a study, 63% of worldwide customers have used one or more fintech platforms. There are many ways for Fintech companies to leverage artificial intelligence, from analyzing and managing large amounts of data to providing valuable insights. Here are some of the essential benefits of AI for financial institutions and Fintech solutions.
Stronger Security
Speech, face, and fingerprint recognition are examples of how AI enhances financial security. This additional protection makes it more difficult for trespassers to circumvent than standard passwords.
Fintechs, banks, and other financial organizations are especially vulnerable to cybersecurity threats when they deal with billions of dollars daily. Keeping up with the latest AI and machine learning developments guarantees the best security for financial institutions and their FinTech apps.
Greater Fraud Detection
Efficient AI systems can monitor financial transactions in real-time, while AI algorithms discover abnormalities or strange patterns that deviate from a user's spending habits. Fintechs can respond to suspected fraudulent behavior more swiftly and with more accuracy with the help of AI. Superior AI systems can typically detect suspicious activities before the scam occurs.
Improved Customer Satisfaction
Call centers are frequently under pressure to handle backlogs while providing continual help. AI-powered chatbots, virtual assistants, and other AI interfaces help to reduce the burden by handling simple inquiries and the most common user concerns. This frees time for customer service teams to focus on more complex inquiries. They can be more sensitive to their clients' demands, resulting in a stronger working relationship.
Personalized Banking Services
Providing personalized services to so many distinct individuals would be a huge undertaking without AI-powered technologies. Personalization will likely boost customer trust and increase brand loyalty.
AI systems will improve at interpreting client data and offering personalized experiences because they are self-learning. AI models analyze voice and speech features to provide useful information and can discern patterns from monotonous babble. AI transcript data analysis can even forecast a customer's mood and guide agents on options.
Enhanced Algorithmic Trading
AI in finance will minimize trade risks even more, allowing for more informed decision-making. Systems will be able to recognize and account for anomalies more efficiently, analyze financial information to spot trading trends, and rapidly react to execute suitable market transactions.
Save Money and Resources
Fintech industry can save billions of dollars in capital, labor costs, and resources by implementing AI-powered security solutions. Manual procedures are often more time-consuming and costly owing to labor expenditures. AI automation tools save time and money by taking over these operations and duties. Customer support organizations will see labor costs decrease as AI technology handles fewer challenges.
Automated Loan Approvals
As AI improves loan approval automation, client risk profiling will become increasingly broad. Previously focused on earnings, repayment history, gender, race, and lifestyle spending, AI now employs a broader set of data points to create a more accurate picture of a customer's financial situation. In addition to traditional data sources, AI systems assess data from collecting agency comments, field visits, and campaign data.
How Can You Empower Your Startup With AI for Fintech? - Use Cases
Most Fintech startups need more resources, skills, and financial assistance to invest heavily in strengthening their day-to-day operations and cybersecurity. AI has a massive impact on Fintech Startups.
In 2022, there was over $25 billion worth of global funding in the financial services industry.
Fintech startups use AI for various purposes, from automation to customer service improvements. McKinsey research shows that 56% of Fintech Startups use AI in at least one business function.
Risk management is one area where AI has a substantial influence. This has been especially effective in the insurance and banking industry, where fraud can be costly and destructive to businesses and customers. For example, Capital One, a US-based bank, employs AI to analyze millions of transactions daily, detecting and stopping fraudulent conduct before it harms.
Artificial intelligence (AI) can also be used to monitor transactions and client behavior to ensure that Fintech companies follow anti-money laundering (AML) and know-your-customer (KYC) policies. For example, Tookitaki, a Singapore-based finance company, uses AI to analyze consumer behavior and identify any questionable conduct that might imply money laundering.
When it comes to developing new financial goods and services, artificial intelligence (AI) can help create more efficient, cost-effective, and innovative solutions than traditional offerings. Robo-advisors, for example, are automated financial platforms that utilize artificial intelligence algorithms to generate customized investment portfolios for consumers.
These platforms can give personalized investment advice cheaper than traditional financial advisers. On the other hand, peer-to-peer lending platforms employ AI to analyze borrower data and establish creditworthiness, allowing borrowers to obtain funds without the need for traditional financial intermediaries.
Here are some more examples of a few prominent AI fintech startups.
- Active is a Singapore-based corporation that creates innovative AI-powered chatbots and tailored solutions for the banking, insurance, and capital markets industries.
- Token Metrics is a cryptocurrency research, trending, and investing platform based in Texas, USA.
- Axyon AI is a financial management system from Italy that automates asset management and trading.
- Kreditech is a German company that uses AI to calculate credit scores.
Is It Possible to Increase Your Fintech Company's Income Through AI?
Now, the question is, can AI help increase a Fintech company's income? The answer is YES. The next question is HOW?
AI can help FinTech companies build more sophisticated sales funnels by analyzing data and finding customer behavior trends to generate more qualified sales leads. When a business has more sales-qualified leads, it can convert them into paying customers, ultimately increasing its income.
AI can also create personalized content in the CRM based on client data, which will aid in automating the sales process.
According to O'Reilly's report, 48% of companies use AI in fintech to address data quality challenges to enhance their sales funnels and improve lead quality.
Risk Management Analysis Process and AI?
AI-powered risk management systems can be utilized for model risk management (back-testing and model validation) and stress testing, as mandated by worldwide prudential regulators, and may offer countless advantages.
Traditional regression models can not sufficiently reflect nonlinear correlations between the macroeconomy and a company's financials, particularly in stressful scenarios. AI Machine learning can help improve prediction accuracy by capturing nonlinear effects between scenario variables and risk factors in models.
AI can assist in producing a realistic, data-driven risk model with a broad feature set that covers a wide range of risk variables by combining Big Data analytics systems with its algorithms. It can make a significant impact on changing portfolio composition by considering a variety of segment data aspects.
Use Cases of AI in Risk Management Analysis
Credit risk modeling - despite having nonlinear features, AI-based decision tree approaches can generate readily identifiable and logical decision rules. At the same time, support vector machines and other classification approaches may be used to forecast important credit risk features like PD (profitability of default) or LGD (Loss given default) for loans, and unsupervised learning techniques can be utilized to explore the data for conventional credit risk modeling.
Fraud detection - banks have been utilizing machine learning approaches for credit card portfolios for years. Due to the capacity to construct, train, and evaluate models using vast data, AI tools have been quite effective in predicting credit card fraud.
Workflow engines that monitor card transactions and evaluate the possibility of fraud are integrated into credit card payment systems. Due to the extensive transaction history accessible for credit card portfolios, banks can differentiate between certain characteristics found in fraudulent and non-fraudulent transactions.
Trader behavior - natural language processing and text mining technologies are becoming more prevalent in tracking trader behavior for insider trading, rogue trading, and market manipulation.
Systems can anticipate the likelihood of trader misbehavior by analyzing email traffic, calendar-related data, check-in/check-out timings, and call times in combination with trading portfolio data. This reduces market risk and reputational damage for financial institutions by millions of dollars.
Does AI Bring Quality to the Business?
McKinsey research shows that 56% of firms use AI in at least one business function.
The use of AI in quality management will only grow as financial technology develops and becomes more sophisticated, bringing even more advantages to businesses across various sectors. Workflows will be more efficient with AI integration in quality management procedures, resulting in better consumer goods and services.
AI is highly appreciated in the fintech industry because it enhances the quality of overall services. Every financial organization has hundreds, if not millions, of customers. AI-powered technology helps bring personalization for every customer, ultimately boosting brand loyalty and customer confidence in your business.
Affirm is a consumer application that offers loans for purchases at various retailers. It also provides a range of other features that improve the customer experience, such as transparent pricing, no hidden fees, and a mobile app with the help of multiple machine-learning algorithms.
How Is AI Transforming the Fintech Industry?
Increased productivity, greater work quality, and a better user experience. This is what artificial intelligence gives today, and its prospects in the FinTech sector are highly promising.
FinTech companies, for example, can use this technology to create breakthroughs such as decision process automation, recommendation systems, and even robo-advisors that assist consumers with financial difficulties or investment inquiries. All of this means a lot to individuals; a decade ago, only rich customers could afford a personal financial counselor, but now, anybody can obtain market research and learn about fresh investment options.
Particular attention should be given to the field of anti-money laundering (AML), where the application of AI and machine learning algorithms is growing. Additionally, this aids in resolving the significant problem of the global scarcity of AML experts.
As a result, AI has immense potential for FinTech businesses and their clients, but it also necessitates accuracy, focus, and consistency. Considering these standards, AI can help FinTech organizations create stronger client connections, boost their competitive advantage, and generate more revenue.
Summary
Fintech companies, from digital banks to payment gateways to stock-trading apps, are all increasingly harnessing the power of AI to automate workflows, improve decision-making, and add value to operational efficiency.
Artificial Intelligence is expected to become increasingly prevalent in the finance industry, as it is used daily to aid productivity and help in decision-making. It is the BIG THING of the present time.
AI holds great potential for banking apps, automated data processing, algorithm trading, and credit scoring. It can help empower the organization in many ways to improve sales, reduce costs, and increase profits. Therefore, these factors are expected to provide major lucrative opportunities for the growth of AI in the Fintech market in the present and in the future. Fintech companies can stay ahead of the competition and guarantee that their goods and services uphold the highest standards of quality by implementing AI in quality management.
