Implementing custom cloud-based call centre system in a company is not only a chance to meet the companies’ expectations regarding how their customer service departments function, but most of all, an opportunity to increase customer satisfaction. This is because clients are often extremely irritated by having to repeat the same information to different consultants and contact the company for a number of times to fix a problem. An appropriate system to enable call centre management providing a multi-level communication and facilitating the exchange of data within an organization makes it possible to eliminate the most common customer service-related mistakes, increase customer satisfaction and build loyalty to the company.
An example of such custom call centre management application created by Selleo is TraceMyCalls, which is a web platform that enables you to manage multiple clients or companies simultaneously and to inquire who is calling and for what purpose. The platform also comes equipped with such useful features as caller geolocation, dynamic number insertion, call recording and statistics, and many more.