e-commerce
B2C & B2B / Clothing
This business performance management application was developed with our UK partner 314 Technologies to improve order processing and management.
business value
Eliminate manual processing
The system allows to automatically generate orders on the basis of e-mails sent in by customers and thus eliminate much of manual processing.
The incoming e-mail is parsed and a corresponding order is created as well as assigned to the customer registered in the system. Additionally, the solution helps to manage the orders generated – customers receive order status change notifications. They can keep track of the orders placed and check their status.
Any changes introduced in the order are tracked through automatically generated notes.
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